CUSTOMER CARE EXCELLENCE 2 Workshop
The Importance of “Cross-Selling”, “Up-selling” & “Down-selling”
PROGRAM
09:00-12:00
In today's competitive business landscape, companies are constantly seeking ways to increase revenue, profitability, and loyal lifetime customers, all while delivering great customer service. Cross-selling, up-selling & down-selling have emerged as powerful strategies that not only achieve these objectives but also strengthen customer relationships. Building bonds and trust are the backbone to your building lifetime customers.
In this session, we will explore the significance of cross-selling, up-selling & down-selling, the benefits they offer to your business, and how to implement these strategies effectively to increase your revenues and profits dramatically on the short- and long-term basis with an emphasis always on offering great customer care.
YOU WILL LEARN
- The Power of Cross-Selling
- The Art of Up-selling
- The long-term gains of Down-selling
- Implementing Cross-Selling, Up-selling & Down-selling Effectively
The Power of Referrals
PROGRAM
13:00-16:00
The wellness industry has seen remarkable growth in recent years, driven by an increasing emphasis on self-care, wellness, and health care in general. As this sector continues to expand, the wellness based businesses are constantly seeking effective strategies to attract and retain clients. One of the most powerful tools is the “power of referrals” which few take advantage of. In this session, we will explore the very important impact referrals have on any business and the spa and wellness domains, delving into the psychology behind referrals, strategies for generating them, and their long-term benefits for both businesses and clients.
YOU WILL LEARN
- Defining Referrals
- The Psychology of Referrals
- Strategies for Generating Referrals
- The Long-Term Benefits of Referrals
MASTER TRAINER: GEORGIOS BAKOPANOS
Georgios' story begins in Vancouver, Canada, where at the age of 21 he was already running his own business: a restaurant with 30 employees. He can often be heard saying "customer service runs in my blood". There is no doubt after 35 years of professional career, this statement represents Georgios in every respect. Having lived and worked in 3 countries/2 continents, having lead thousands, he is passionate and dedicated to sharing his knowledge. Often invited as a speaker/Jury for events with hundreds of guests and has been a consultant for many well-known companies in Romania. Georgios is currently considered the top freelance consultant when it comes to Customer Care in Romania.
IMPORTANT INFORMATION
- Students will be provided with manuals in electronic format via e-mail. All participants will be provided with workshop materials for each of the 2 main subjects approx. 6 x A4 pages ** choice of language EN or RO
- Better bring all necessary for taking notes when demanded by trainers.
- Video is not allowed: Only in very specific moments of the education under trainer acceptance and supervision.
- Course presentation will be conducted mainly in Romanian language, however to ensure “ the full message/ real life examples” are understood well, some English will be used.
- Participants may be asked to also „briefly present” in the class, their knowledge and experience.
- Q&A will be offered after 16:00 for anyone wishing to stay, maximum 1 hour.( if time & space allows) .
- Each participant will also be provided with a contact email and offered the possibility to write with any questions in regards to the „Theoretical manual and/or the education” should any participants feel they did not fully understand any information.
*For logistic reasons, some modifications may appear in the program. These will be announced in due time for a better organization of the workshop.
Next workshops
May 2024
Location : World Class Caro
Address: Barbu Văcărescu 164 Bvd., Bucharest, Romania
view website